Responsible Gaming at 707ok — Play Smart, Stay in Control

1 Our Commitment to Safe Play

At 707ok, responsible gaming is not a footnote in our terms and conditions — it is a core operational principle that shapes how we design our platform, train our staff, and interact with every player in Bangladesh. We believe that sustainable, enjoyable gambling must be built on a foundation of player safety, transparency, and genuine care for wellbeing.

Online gambling is a form of entertainment. Like any form of entertainment, it carries the risk of becoming problematic if not approached with awareness and self-discipline. 707ok acknowledges this reality openly and takes concrete steps to minimise the risk of gambling-related harm for every player who chooses our platform.

Our responsible gaming programme encompasses age verification, spending controls, session management tools, self-exclusion options, staff training, and proactive outreach to players whose activity patterns suggest potential concern. Every element of this programme is built into the platform — not bolted on as an afterthought.

We encourage every player to treat gambling purely as a form of entertainment — budgeting for it the same way you might budget for a cinema ticket or a restaurant meal. If gambling stops being fun, the right decision is always to stop. 707ok's tools are here to make that decision easier to act on.

2 Age Restriction Policy (18+)

707ok operates a zero-tolerance policy on underage gambling. Players must be at least 18 years of age to create an account, make a deposit, or participate in any game or betting market on the platform. This requirement applies to all users regardless of their location within Bangladesh.

Verification at Registration

During the registration process, all players are required to confirm their date of birth and agree that they are 18 years of age or older. This is a mandatory declaration, and any player found to have provided a false date of birth will have their account permanently closed and any funds remaining in the account handled in accordance with our Terms & Conditions.

KYC Age Verification

Before processing any withdrawal, 707ok requires players to complete a Know Your Customer (KYC) identity verification process. This involves submitting a valid government-issued photo ID — such as a National Identity Card (NID) or passport — which confirms the player's date of birth. Any account where the submitted document shows the holder is under 18 will be immediately and permanently closed, and all deposited funds will be returned to the original payment source.

Ongoing Monitoring

707ok's compliance team monitors account activity for indicators of potential underage gambling. If an account is flagged for review, the player will be required to provide identity documents immediately. The account will be suspended pending verification and any winnings accrued during the suspension period will be withheld until the review is complete.

3 Deposit Limits

Deposit limits are one of the most effective tools available to help you manage your gambling spend. 707ok allows every registered player to set a personal deposit cap that restricts how much they can deposit into their account within a defined time window.

Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit within any rolling 24-hour period, measured in BDT.
• Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you can deposit within any rolling 30-day period.

You may set one or more of these limits simultaneously. If you set both a daily and a weekly limit, the more restrictive cap will always take precedence. Limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods — bKash, Nagad, Rocket, bank transfer, and any other supported deposit channel.

Setting and Adjusting Limits

Deposit limits can be set or reduced at any time via your account settings panel. A reduction takes effect immediately — the moment you save the new lower limit, it is active. Requests to increase an existing limit or to remove a limit entirely are subject to a mandatory 24-hour delay before the change is applied. This cooling-off period is intentional: it gives you time to reconsider whether the increase is genuinely in your best interest.

Deposit Limit and Bonus Interaction

If a deposit limit is in place, it applies to your total deposits regardless of whether a deposit is made to claim a bonus. A deposit that would exceed your active limit will be declined at the point of transaction — you will be notified and advised to check your current limit settings before retrying.

4 Time-Out & Cooling-Off

A time-out is a short, temporary break from gambling on 707ok. It is designed for players who feel they need a pause — perhaps because gambling has felt less enjoyable lately, or because other life pressures mean it is a good moment to step back — without committing to the longer duration of a full self-exclusion.

Time-Out Durations

• 24-Hour Time-Out: Account access is suspended until the same time the following day.
• 7-Day Time-Out: Account access is suspended for a full calendar week.
• 30-Day Time-Out: Account access is suspended for a full calendar month.

What Happens During a Time-Out

Once a time-out is active, you will be unable to log in to your 707ok account. You will not receive any promotional emails or SMS messages during the time-out period. Any pending bets placed before the time-out was activated will be settled normally. Any funds in your account remain safe and will be available to you when the time-out period expires.

Requesting a Time-Out

You can activate a time-out directly from your account settings under the Responsible Gaming section. Alternatively, you may contact the 707ok support team via live chat or at [email protected] and request a time-out on your behalf — a trained agent will process the request and confirm activation within one hour.

Returning After a Time-Out

When a time-out expires, your account is automatically reinstated and you may log in as normal. 707ok will not send any promotional messages in the immediate period following a time-out expiry. If, upon returning, you feel that gambling is still causing you stress or concern, we strongly encourage you to contact our support team to discuss the self-exclusion option.

5 Self-Exclusion Programme

Self-exclusion is 707ok's most powerful responsible gaming tool. It is designed for players who recognise that gambling has become, or is becoming, a genuine problem and who want firm, binding restrictions on their access to the platform for an extended period.

Self-Exclusion Periods

• 6-Month Exclusion: Account access blocked for 6 months from the date of request.
• 1-Year Exclusion: Account access blocked for 12 months from the date of request.
• 3-Year Exclusion: Account access blocked for 36 months from the date of request.
• Permanent Exclusion: Account permanently and irrevocably closed. This option cannot be reversed under any circumstances.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways. First, via the Responsible Gaming section of your account settings — select the desired exclusion period and confirm your decision. Second, by contacting the 707ok support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request" — include your registered account email and the exclusion duration you are requesting. All self-exclusion requests are actioned within 24 hours of submission.

What Self-Exclusion Means in Practice

• You will be unable to log in to your 707ok account for the entire exclusion period.
• All marketing communications (email, SMS, push notifications) from 707ok will be suspended for the duration of the exclusion.
• Any funds remaining in your account at the point of exclusion can be withdrawn — contact support to arrange this before or immediately after the exclusion is activated.
• Any pending bets placed before the exclusion activated will be settled normally and winnings credited.
• If a self-excluded player attempts to create a new account using different details, 707ok reserves the right to close that account if the self-exclusion is identified.

Re-Opening After Exclusion

For fixed-period exclusions (6 months, 1 year, 3 years), you may contact 707ok to request account reactivation after the full exclusion period has elapsed. Reactivation is not automatic — you must make a deliberate, active request. Before reactivation, you will be directed to review the responsible gaming resources on this page and confirm your intent. There is a mandatory 7-day reflection period after reactivation before deposit functionality is restored.

6 Recognising Problem Gambling

Problem gambling affects people from all backgrounds and at all income levels. It does not always look the way people expect — it does not always involve dramatic losses or public crises. Often, problem gambling develops gradually, and the person affected is the last to recognise it.

The following self-assessment questions are commonly used by gambling support organisations worldwide. If you answer "yes" to three or more of these questions, we would strongly encourage you to speak with someone — whether that is a 707ok support agent, a trusted family member, or a professional counsellor.

Warning Signs in Others

If you are concerned about a friend or family member, common warning signs include: borrowing money with vague explanations, increased secrecy around phone or computer use, unexplained financial difficulties, mood swings linked to wins and losses, and spending long periods gambling at the expense of sleep, work, or family commitments. If you recognise these signs, approach the person with empathy rather than accusation — a non-judgmental conversation is far more likely to open the door to help than a confrontation.

7 Support & Help Resources

707ok believes that no player struggling with gambling-related harm should feel alone or without options. The following resources are available to all 707ok players in Bangladesh and beyond.

707ok In-Platform Support

The fastest way to activate any responsible gaming tool — deposit limit, time-out, or self-exclusion — is through your account settings or by contacting the support team directly via live chat. Our live chat is available 24 hours a day, 7 days a week, 365 days a year, including public holidays and during major Bangladesh sporting events such as BPL season and ICC tournament periods when platform activity is at its highest.

You may also email the responsible gaming team directly at [email protected] using the subject line "Responsible Gaming Help". Emails are monitored continuously and will receive a substantive response within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 12 hours outside those hours.

Talking to Someone You Trust

Sometimes the most important step is simply talking to someone — a close friend, a sibling, a spouse, or a religious leader. Many people who have overcome problem gambling describe a frank conversation with a trusted person as the turning point. You do not need to manage this alone, and the people who care about you would rather know than not know.

Professional Counselling

Licensed counsellors and mental health professionals who specialise in addictive behaviours are available in major Bangladeshi cities including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. If you are unsure how to find a qualified counsellor, 707ok support agents can provide general guidance on accessing mental health services in Bangladesh — while we are not able to provide professional medical referrals, we are happy to share general information.

National Mental Health Helpline

The Government of Bangladesh operates a National Mental Health Helpline for citizens experiencing psychological distress, including gambling-related anxiety and stress. We encourage players in need of immediate emotional support to reach out to government-funded mental health services available in Bangladesh. 707ok will always direct players in acute distress to appropriate professional resources rather than attempting to handle serious mental health concerns through a gaming platform's support team.

8 Protecting Minors

707ok takes its responsibility to protect children and young people extremely seriously. Beyond the age verification measures described in Section 2, we recommend the following steps for any adult who shares a device or internet connection with minors.

Device-Level Controls

Most modern smartphones, tablets, and computers offer built-in parental control settings that allow you to restrict access to specific categories of websites, including gambling platforms. We strongly encourage parents and guardians in Bangladesh to activate these controls on any device that a child under 18 might use. On Android devices, Google Family Link provides robust content filtering. On iOS and iPadOS, Screen Time settings allow fine-grained control over website access. Windows and macOS both offer built-in parental control features in their system settings.

Third-Party Filtering Software

In addition to device-level controls, dedicated filtering software can block gambling websites across all browsers and applications on a device. Well-regarded options include Net Nanny, Qustodio, and similar parental control products. These tools can be configured to block entire gambling categories without requiring a manual block of individual URLs.

Keeping Login Credentials Secure

Never save your 707ok username or password in a browser profile that a minor can access. Enable two-factor authentication on your account so that even if login credentials are seen by a child, they cannot be used without the secondary verification code sent to your registered mobile number. Log out of your 707ok account after every session on shared devices.

Reporting Underage Access

If you suspect or discover that a minor has accessed a 707ok account — whether their own or by using an adult's credentials — please report it to us immediately at [email protected]. We will investigate promptly, suspend the account, and take all appropriate steps to prevent further access. Protecting children from gambling harm is a shared responsibility, and 707ok is committed to fulfilling its part of that responsibility fully.